STAND DOWN Recovery — Terms and Conditions Version: digital-membership-v2-no-waiver Last updated (as displayed): 24 September 2026 Source: terms.tsx at git HEAD; this version predates the updated terms dated 25 September 2026. Reference snapshot only; not proof that any person accepted or assented to these Terms. 1. About these Terms These Terms govern the purchase and use of the STAND DOWN digital audio programme (the “Programme”). By purchasing, registering for, accessing or using the Programme, you agree to these Terms. Contracting operator: The Institute of Applied Psychophysiology, trading as STAND DOWN Recovery, based in United Kingdom (the “Operator”, “we”, “us” or “our”). Contact: comms@instituteofappliedpsychophysiology.com. 2. Who may purchase The purchaser must be at least 18 years old and legally able to enter into a contract. If the Programme is made available to a person under 18, the adult purchaser remains responsible for deciding whether it is suitable, supervising access and complying with these Terms. You must provide accurate account and payment information. Your account is personal to you and must not be transferred or shared. 3. What you are buying You are buying time-limited, personal access to a structured digital audio programme. You are not buying ownership of the recordings, scripts, methods, website, software or other intellectual property. Subject to payment and these Terms, we grant you a limited, non-exclusive, non-transferable and revocable licence to stream the Programme for your own personal, non-commercial use during the access period stated at checkout. 4. Immediate digital delivery The Programme is digital content. Delivery begins when we make programme access available to your account, whether or not you immediately listen to every recording. Entry into the Programme includes signing in to the programme area, registering a device, opening the library, or opening or streaming any recording. Access may be made available shortly after payment. Checkout does not ask you to make a separate express request for supply during a statutory cancellation period or to acknowledge losing a statutory cancellation right. Starting access does not, by itself, mean you have waived a cancellation right. Any cancellation rights available under applicable law remain in place. 5. Refund policy Outside any statutory cancellation period or other mandatory rights, we do not offer discretionary change-of-mind refunds once digital supply has begun. This commercial policy includes requests based on not completing the Programme, deciding not to continue, personal preference or failing to use the available access. It does not remove a cancellation right that applies to your purchase under the law. Nothing in these Terms excludes a refund, repair, replacement, price reduction or other remedy where applicable law says that right cannot be excluded—for example, where digital content is faulty, materially not as described, or has not been supplied with legally required care and skill. If you believe a mandatory legal remedy applies, contact us with your order details and a clear description of the problem. 6. Your payment does not transfer our intellectual property The Programme contains the Operator’s and presenter’s original voice recordings, guidance, scripts, sequencing, concepts, branding and other protected material. All rights not expressly granted to you remain with their respective owners. You must not copy, record, download except through an authorised feature, transcribe, reproduce, republish, sell, lend, share, broadcast, distribute, adapt, scrape or make the Programme available to another person. You must not share account credentials or bypass access, streaming, device or security controls. If a payment is reversed, charged back or refunded, your licence and access end immediately. You must stop using the Programme and delete any authorised offline copy. Continued use, copying or sharing after the licence ends is unauthorised and may infringe intellectual property rights. 7. Device and access controls Access may be limited to one registered device and one active stream. These controls protect the recordings and keep each licence personal. You are responsible for the security of your account, device and sign-in details. We may suspend access while investigating suspected sharing, copying, payment reversal, fraud, security abuse or another material breach. We may terminate access for a confirmed material breach, subject to any rights that cannot legally be excluded. 8. Health and programme boundaries STAND DOWN is an educational listening programme. It does not diagnose a condition, prescribe medication or provide medical treatment. Individual experiences vary and no particular outcome is promised or guaranteed. 9. Availability and technical requirements You are responsible for a compatible device, a supported browser, a reliable internet connection and any data charges. We may maintain, secure or update the service and will use reasonable care to keep paid access available during the stated access period. We do not promise uninterrupted or error-free availability. If a problem on our side materially prevents access, contact us so that we can investigate and, where appropriate, restore access or provide a remedy required by law. 10. Liability We are responsible for losses that are a foreseeable result of our breach of these Terms or failure to use reasonable care and skill. We are not responsible for losses that were not foreseeable when the contract was formed, business losses arising from consumer use, or loss caused by matters outside our reasonable control. Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability or consumer right that the law does not permit us to limit or exclude. 11. Changes, governing law and contact We may update these Terms for future purchases. The version accepted when you purchase will govern that purchase unless a change is required by law or benefits you without reducing your rights. If you are a consumer resident in the United Kingdom, these Terms and any dispute or claim are governed by the law of the part of the United Kingdom where you ordinarily live: England and Wales, Scotland, or Northern Ireland, as applicable. You may bring proceedings in the courts of that part of the United Kingdom. If you live elsewhere, any mandatory protections and rights to bring proceedings available to you under the law that applies to you are preserved. Nothing in these Terms creates an exclusive jurisdiction or limits a mandatory consumer right. Questions, access problems and claims for a mandatory legal remedy should be sent to comms@instituteofappliedpsychophysiology.com.